Recent Posts

What do our Clients Say?

1/26/2023 (Permalink)

man cleaning window Leave us a review on google today!

When we do work on a job, we strive to ensure that our work is of the highest quality. We always love and appreciate when we hear positive feedback from our amazing customers.

- We had a pipe burst in our basement and a few inches of water flooded in. We were away and our neighbor found the leak. We called SERVPRO to clean up the basement and restore it. SERVPRO immediately responded and got the work done while we were away. Their quality of work and their service was phenomenal. I would definitely recommend them

- SERVPRO responded very quickly to our water damage call. The house is owned by a friend and he is out of country for some time so the damage is extensive. SERVPRO did an excellent job in cleaning up and mold control. Thanks for Framingham team for their professional work, a job truly well done!

- Responsive and timely, great customer service and communication throughout the entire process. Amy, Julio, Shawn, and the rest of the team were fantastic, restored our home after extensive smoke damage and took great inventory of damaged items, would definitely recommend!

- I was referred to SERVPRO from three (3) friends following a sewerage backup due to faulty piping in my rental and I highly recommend SERVPRO of Newton/Wellesley for any cleanup/removal/sanitation for a sewage spill and/or water damage. As a small business owner, I was extremely impressed with SERVPRO's customer service, promptness, professionalism, expertise and quality of work. I was informed of the process at each step along the way and felt as if SERVPRO had my family's safety and well-being at heart during their cleanup and follow-up. Shawn, SERVPRO's Newton/Wellesley operations manager, has gone above and beyond to answer my questions (even relating to my dogs being exposed to sewage!) and put my mind at ease during each step of the process. A true professional and a wonderful company. A+

No matter to what extent the damage is, our team's work is of the highest quality. We are here, 24/7/365 to assist you the Newton/Wellesley area with damage restoration and rebuild needs. Save our phone number to your emergency contacts: (617) 332-9000

SERVPRO of Newton Wellesley Shares How to Deal with Fire and Smoke Damage in a Home or Business 

1/7/2023 (Permalink)

Green box with text and orange SERVPRO logo Smoke and fire damage situation is different for everyone, each situation requires a unique solution tailored to the specific conditions.

It is not common for fire loss, soot damage, or smoke damage problems to occur. However, trying to get things back in order is daunting and traumatic. 

Things can be gone in a matter of minutes without any preparation for fire loss.  

When a firefighter enters a fire in a home or  business property, their first defense is to use lots of water to extinguish the fire. The steps that firefighters take to control the fire will leave back ashes, fire loss, soot damage, smoke damage or air quality problems. You will need to hire a professional to get the remainder of the damage taken care of.  SERVPRO of Newton Wellesley is trained in a variety of different related clean-up including the latest professional equipment, tools, and procedures. 

With our fire cleanup efforts, the business can get back to business as soon as it is physically possible.

Smoke and fire damage situation is different for everyone, each situation requires a unique solution tailored to the specific conditions. 


SERVPRO of Newton Wellesley is your premier choice for fire damage and restoration. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you updated on the project's status and ensure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your fire damage.

SERVPRO of Newton Wellesley Shares Causes of a Flooded Basement.

1/7/2023 (Permalink)

Orange background with text and SERVPRO logo Proper home maintenance can prevent water problems and help save you in the future. Make sure to check rain gutters and remove all debris.

A flooded basement can occur anytime, especially from weather related events such as heavy rainfall or rapid snowmelt to older homes. 

Below are other causes of basement flooding:

  • Foundation cracks
  • Broken basement windows
  • Poor-draining window wells
  • Sewer system problems
  • Sump pump problems
  • Improperly sealed basement walls
  • House located at the bottom of a slope
  • Weeping tile blockage
  • Overflowing rain gutters
  • Overflowing toilet or bathtub
  • Drainage system failure
  • Water heater failure

Proper home maintenance can prevent water problems and could help save you in future. Make sure to check rain gutters and remove all debris, and seal cracks in your foundation. 


SERVPRO of Newton Wellesley is your premier choice for water damage and restoration. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you updated on the project's status and ensure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your water damage.

SERVPRO of Newton Wellesley Shares The Most Frequently Asked Questions About Fire Damage and Restoration

1/7/2023 (Permalink)

Fire in background with box and SERVPRO logo After the flames have been put out and the smoke has cleared, it’s time to begin restoring your property.

Surviving a fire can be a traumatic. Safely making it out of your building doesn’t mean you are out of the clear. After the flames have been put out and the smoke has cleared, it’s time to begin restoring your property. 

We are sharing some of the top questions when it comes to fire damage. 

  1. What Is the First Thing I Should Do After a Fire?: After the firefighters have put out the flames, it is a wise decision to call a fire damage restoration company immediately to begin the repairs.  
  2. Can I Inspect My Home After a Fire?: No, you will want stay out of your property following a fire. Homes affected by a blaze are considered unstable and unsafe.  
  3. How Do I Secure My Home After a Fire?: The damage restoration company can install board-ups and tarp covers to protect your home. 
  4. If the Fire Damage Is Minor, Can I Clean It Myself?: No, this can put you and your loved ones in danger. Exposure to smoke and soot from fires can cause breathing difficulties. 
  5. What Should I Do With the Water Used To Extinguish the Fire?: The fire damage repair team can extract the standing water using equipment such as sumps or extraction tools.
  6. Can Smoke Damage Be Removed? Smoke and soot damage on floors, walls, ceilings, and other surfaces might be tough to deal with, but they can be removed. 
  7. Do I Need To Move Out During the Restoration Process? Yes, living in a fire-damaged home can be more stressful and unsafe. 
  8. How Long Does Fire Damage Restoration Take?: The timeline for fire damage restoration project varies depending on the scope and severity of the damage. 

SERVPRO of Newton Wellesley is your premier choice for fire damage and restoration. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you updated on the project's status and ensure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your fire damage. 

Signs of a Sewage Backup

12/22/2022 (Permalink)

man near toilet Sewage Backups can be dangerous and costly if not fixed immediately

Sewage backups happen when the wastewater pipes expelling sewage from your building can clog, or overflow. Often, this can lead to severe water damage for your home. To prevent this problem before it happens, there are a few signs that can help alert you to the problem.

Most Common Type of Sewage Backups

There is a variety of reasons that cause a sewage backup. The most common cause is clogged drains, especially in older homes. Overflowing toilets and broken pipes are also common causes of sewage backups. Other causes include underground leaks from running water or rainfall, rotted pipes and cracked pipe joints or walls. Leaking underground sprinkler systems can also be a culprit if they're not maintained properly. Here are some other signs of sewage backup:

Foul odors

Sewage backups can cause foul odors and overflow. If you notice a sewage backup, it's likely that your toilet will overflow and/or the sink will begin to overflow. Because of this, it's important to check on these areas regularly for any signs of a backup or spillage.

Backed Up Sink Drains

One of the first signs of a sewage backup is an increase in water flowing from your sink drains, especially if it's not clear and you're noticing bubbles or air. You should call a professional plumber as soon as you see this happen, because if you wait too long, it can cause damage to your home.

Water Pooling in Your Yard

If you notice water pooling on your lawn or in your yard, it's likely that there is a sewage backup. This can be due to a variety of reasons, including faulty plumbing lines, blocked sewer lines and clogged drains. The presence of the following signs may indicate that there is a sewage backup:

  • Water leaking from the ground
  • Water leaking from downspouts
  • Water leaking from rain gutters
  • Water leaking from the roof
  • Water leaking from the foundation
  • Water leaking from inside walls

Avoiding Backups

You can avoid most sewage backup issues by looking out for them regularly. To check for a leak, you'll need to inspect your plumbing system regularly. Use a flashlight and probe to find signs of water damage or discoloration in the walls or flooring of your basement, especially near pipes and drains.

To check for plumbing issues, you'll need to look at your toilet flange (the part that connects the toilet base with the floor). Look at all sides of it and make sure there is no corrosion on any side of it. If there is corrosion, replace it immediately!

Call the Professionals

If you notice any of these symptoms, call SERVPRO of Newton/Wellesley. We have the equipment and experience to clean your home's sewage backup. Our technicians use the appropriate tools and methods for each job.

If you've noticed a sewage backup in your Newton, MA or Wellesley, MA home or business, make sure to contact us right away. A backup can be dangerous and costly, so call for help as soon as possible.

SERVPRO of Newton Wellesley Shares Frozen Pipe Information

12/4/2022 (Permalink)

Green background with orange SERVPRO logo and title. Here is what you should do if you suspect you have frozen pipes.

Winter months calls for frozen pipes. It is important to know and understand what this means to prevent damage to your building. 

Pipes will eventually unfreeze on their own naturally. However, this takes time and could actually cause more damage because it could eventually lead to the pipe bursting. 

Here is what you should do if you suspect you have frozen pipes.

  1. Check with a neighbor to see if they’re experiencing frozen pipes too. If they have running water, it’s likely your pipes have frozen.
  2. Turn off the water immediately using the main shut off valve.
  3. Open the faucet for water to flow through the pipe once the area is melted. 
  4. Apply heat around the pipe using a hair dryer. Keep all heat sources away from flammable materials.
  5. Once pipes are thawed, you can turn the water back on and check all joints for leaks.
  6. Check all pipes and joints for leaks or cracks.

If there are still issues, do not wait to address them, and contact an experienced water restoration company. 

If you are unsure about frozen pipes, make sure to call for assistance. We are open 24/7 and are happy to assist. 

SERVPRO of Newton Wellesley is your premier choice for water damage and restoration. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you updated on the project's status and ensure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your water damage. 

SERVPRO of Newton Wellesley Gives Holiday Safety Advice

12/4/2022 (Permalink)

Fire in background with box and SERVPRO logo You can avoid those dangerous situations while decorating the Christmas tree with proper preparation and safe practices.

It is everyone’s favorite time of the year! With Christmas, there can be more fires than normal. Christmas lights make the holiday season bright; we decorate trees and homes with lights. 

These decorations can have a risk though and electrocution is possible. With proper preparation and safe practices, you can avoid those dangerous situations while decorating.

Here are the safety tips you need to know.

  • A missing or broken bulb can lead to shocks or even fires. 
  • Replace any broken bulbs before you string up your home or tree. 
  • If you decorate your home's exterior, make sure to use a ladder that isn’t metal. 
  • Make sure to use lights that are labeled indoors for your indoor lights and ones labeled outdoors for your outdoor lights.
  • Check to make sure your lights are labeled as waterproof, especially outdoors. 
  • Always use an extension cord that is rated for outdoor use. 
  • Keep your cords from sitting on the ground. 
  • Make sure your light cord and your extension cord stay out of puddles or snow.
  • Keep your light strands off the ground. 
  • Don't make your lights a year-long attraction. Lights, including smart lights, should not be used for long terms. 
  • Leave cords out of doors and windows. The cord could become pinched. This can ruin the insulation around the wires and lead to a shock.

Should you experience a fire, call 911 immediately and call your local fire restoration company. 


SERVPRO of Newton Wellesley is your premier choice for fire damage and restoration. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you updated on the project's status and ensure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your fire damages.

SERVPRO of Newton Wellesley Is The Choice For Rebuilding Homes and Businesses

12/4/2022 (Permalink)

Orange background with text and SERVPRO logo We provide fire restoration services in SERVPRO of Newton Wellesley every day.

A fire in a building is one of the most devastating things anyone faces.  It can be a stressful time, to figure out the next steps since there is more than likely damage from a fire. 

If you ever find yourself in this situation, take a deep breath and  know it will be okay. 

We provide fire restoration services in SERVPRO of Newton Wellesley every day. We know it is a huge project, but it’s easier to manage when you know what to expect. 

Whenever there is a fire, it is important to hire licensed professionals.

Here are steps to rebuilding a fire-damaged house. 

  1. Call your insurance company: It’s important to set the claims process in motion as soon as possible. You can ask for a preferred restoration company they have, or hire us. 
  2. Asses your building damage: Your restoration contractor can recommend a structural engineer to make sure it is safe to begin work. 
  3. Have the property secured: secure all but one entryway, and board up broken windows. 
  4. Address structural repairs: You will want experienced and professional carpenters to take care of heavy repairs. 
  5. Inspect and repair electricity: the fire might not have destroyed your entire home, but the electrical system must be inspected and repaired by a licensed electrician.
  6. Address problems with the fire damage: Your restoration contractor can find any additional problems such as mold growth in damp sheetrock, smoke stains and soot residue, and more. 
  7. Clean up by room: Fire restoration can take several months: The company will replace ruined sheetrock, restore fire-damaged floors and even help you salvage furnishings. It is important to not rush the process 
  8. Document everything: The cost to rebuild after a fire can be very expensive. Make sure to document everything for yourself and your insurance company. 

With the combined talent and experience of carpenters, electricians, and fire restoration services, homes can be successfully rebuilt. 


SERVPRO of Newton Wellesley is your premier choice for fire damage and restoration. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you updated on the project's status and ensure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your fire damages.

SERVPRO of Newton Wellesley Celebrates Thanksgiving

11/5/2022 (Permalink)

turkey picture with SERVPRO logo Thanksgiving is a day to celebrate the harvest and other blessings of the past year.

Thanksgiving Day is an annual national holiday in the United States. This is a day to celebrate the harvest and other blessings of the past year. Americans generally believe that their Thanksgiving is modeled on a 1621 harvest feast shared by the English colonists (Pilgrims) of Plymouth and the Wampanoag people. It is a time for gathering with loved ones. However, oftentimes safety can be a concern when cooking. 

Here are the top safety tips:

  • Stay in the kitchen when you are cooking 
  • Stay at home when cooking your turkey, and check on it frequently.
  • Keep children away from the stove. 
  • Keep kids stay away from hot food. The steam from vegetables, gravy, etc could cause serious burns.
  • Keep knives out of the reach of children.
  • Keep matches and lighters out of the reach of children.
  • Never leave children alone in a room with a lit candle.
  • Keep the floor clear so no one trips.
  • Make sure your smoke alarms are working. 

Above all else, Happy Thanksgiving from all of us at SERVPRO of Newton Wellesley.

SERVPRO of Newton Wellesley is your premier choice for restoration and rebuild. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you up to date on the status of the project and make sure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your storm damage. 

SERVPRO of Newton Wellesley Helps Businesses Prepare For Flooding

11/5/2022 (Permalink)

Business office with SERVPRO logo Flooding can happen anywhere this is why it is critical that businesses are prepared for natural disasters.

Flooding can happen anywhere this is why it is critical that businesses are prepared for natural disasters. It is recommended to have flood insurance and tools that mitigate total loss in emergency situations. 

According to the Federal Emergency Management Agency (FEMA), flooding occurs in over 90 percent of all-disasters, averaging 17 billion dollars of damage each year.

Here are some helpful tips: 

  • Analyze flood maps: FEMA is the most reliable resource for this. 
  • Conduct risk analysis: Storms can completely destroy a given area. 
  • Generate a disaster plan: Having a disaster plan is a  great way to maintain calmness. 
  • Obtain commercial flood insurance: You will want to establish your risk analysis. 
  • Protect business information: When flooding does occur, it can be hard to salvage equipment and paperwork. 
  • Purchase flood boards: If you are in a flood-prone area or at risk of flooding you will want to consider this. 
  • Raise electrical sockets, fuse boxes, and wiring: Moving electrical wiring to a safe height is simple. 
  • Install non-return valves: Businesses should consider the installation of non-return valves for drains. This can be an added layer of protection during flooding.

SERVPRO of Newton Wellesley is your premier choice for restoration and rebuild. Our teams are ready to respond 24 hours a week, any day of the year. When you bring us on the job our team of licensed contractors and certified technicians will work collaboratively with you throughout the duration of the project. They will keep you up to date on the status of the project and make sure that your expectations are met. We will help you to move forward and make it “Like it never even happened” for all of your storm damage.