Highly Trained Restoration Specialists

Our team is extensively trained in the intricate field of property damage restoration. Beginning with comprehensive training sessions held at SERVPRO's Corporate Training Facility and continuing with regular certifications from the Institute of Inspection, Cleaning and Restoration Certification (IICRC), you can trust that our staff possesses the expertise needed to effectively restore your property.

The commitment to ongoing training sets our team apart, ensuring that they are well-versed in the latest industry standards and techniques. SERVPRO's Corporate Training Facility serves as a hub for our staff's initial and continuous education, providing them with the tools and knowledge necessary to tackle diverse challenges in property restoration.

Furthermore, our staff's regular attainment of IICRC certifications is a testament to their dedication to staying abreast of industry advancements. This not only showcases their commitment to excellence but also assures you that they are equipped with the most up-to-date skills in property damage restoration.

When you entrust your property to us, you can be confident that our highly trained team is not only backed by industry-leading education but is also driven by a passion for restoring your space to its pre-damaged condition. Rest easy knowing that we bring a wealth of knowledge and expertise to every restoration project.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Newton / Wellesley offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)